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KB483678: Library icons display as incomplete Chinese/Japanese Kanji characters when using MicroStrategy Library in Internet Explorer


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• Strategy


This article describes how to address an issue in 10.x and 2019.x where MicroStrategy Library icons display as incomplete Chinese/Kanji characters in Internet Explorer.

Description


When you open Strategy Library, you may notice that some out-of-the-box icons do not display properly, or they appear as symbols that resemble Chinese or Japanese Kanji characters. 

Example of Missing Icons


Right click an Object → Get Info (need Read permission on the Object). Users without this privilege will not see the Advanced Settings tab. Right click an Object → Get Info (need Read permission on the Object). Users without this privilege will not see the Edit icon for Properties on Advanced Settings tab.NameDescriptionBrowseA User/User Group with this right should be informed about the existence of the target object when browsing a list of objects.ReadA User/User Group with this right should be able to examine the complete definition of the target object in metadata or in memory.
 ExecuteA User/User Group with this right should be permitted to execute queries built using the target object.UseA User/User Group with this right should be permitted to include references to the target object in the definition of other objects.ModifyA User/User Group with this right is permitted to modify the target object and save the modification to metadata.DeleteA User/User Group with this right is permitted to delete the target object from metadata.Control*A User/User Group with this right is permitted to modify the access control list of the target. Display NamePermissions IncludedView  Browse, Read, Use, and ExecuteModifyEverything in View, Write, and DeleteFull ControlAll PermissionsDenyNo PermissionsIncorrectCorrectIncorrectCorrect


Right click an Object → Get Info (need Read permission on the Object). Users without this privilege will not see the Advanced Settings tab. Right click an Object → Get Info (need Read permission on the Object). Users without this privilege will not see the Edit icon for Properties on Advanced Settings tab.NameDescriptionBrowseA User/User Group with this right should be informed about the existence of the target object when browsing a list of objects.ReadA User/User Group with this right should be able to examine the complete definition of the target object in metadata or in memory.
 ExecuteA User/User Group with this right should be permitted to execute queries built using the target object.UseA User/User Group with this right should be permitted to include references to the target object in the definition of other objects.ModifyA User/User Group with this right is permitted to modify the target object and save the modification to metadata.DeleteA User/User Group with this right is permitted to delete the target object from metadata.Control*A User/User Group with this right is permitted to modify the access control list of the target. Display NamePermissions IncludedView  Browse, Read, Use, and ExecuteModifyEverything in View, Write, and DeleteFull ControlAll PermissionsDenyNo PermissionsIncorrectCorrectIncorrectCorrect


 

Example of Incomplete Kanji Characters 


Right click an Object → Get Info (need Read permission on the Object). Users without this privilege will not see the Advanced Settings tab. Right click an Object → Get Info (need Read permission on the Object). Users without this privilege will not see the Edit icon for Properties on Advanced Settings tab.NameDescriptionBrowseA User/User Group with this right should be informed about the existence of the target object when browsing a list of objects.ReadA User/User Group with this right should be able to examine the complete definition of the target object in metadata or in memory.
 ExecuteA User/User Group with this right should be permitted to execute queries built using the target object.UseA User/User Group with this right should be permitted to include references to the target object in the definition of other objects.ModifyA User/User Group with this right is permitted to modify the target object and save the modification to metadata.DeleteA User/User Group with this right is permitted to delete the target object from metadata.Control*A User/User Group with this right is permitted to modify the access control list of the target. Display NamePermissions IncludedView  Browse, Read, Use, and ExecuteModifyEverything in View, Write, and DeleteFull ControlAll PermissionsDenyNo PermissionsIncorrectCorrectIncorrectCorrect


Right click an Object → Get Info (need Read permission on the Object). Users without this privilege will not see the Advanced Settings tab. Right click an Object → Get Info (need Read permission on the Object). Users without this privilege will not see the Edit icon for Properties on Advanced Settings tab.NameDescriptionBrowseA User/User Group with this right should be informed about the existence of the target object when browsing a list of objects.ReadA User/User Group with this right should be able to examine the complete definition of the target object in metadata or in memory.
 ExecuteA User/User Group with this right should be permitted to execute queries built using the target object.UseA User/User Group with this right should be permitted to include references to the target object in the definition of other objects.ModifyA User/User Group with this right is permitted to modify the target object and save the modification to metadata.DeleteA User/User Group with this right is permitted to delete the target object from metadata.Control*A User/User Group with this right is permitted to modify the access control list of the target. Display NamePermissions IncludedView  Browse, Read, Use, and ExecuteModifyEverything in View, Write, and DeleteFull ControlAll PermissionsDenyNo PermissionsIncorrectCorrectIncorrectCorrect


 

Cause


The reason these images do not display properly is because the setting "Font Download" is disabled in Internet Explorer.
 

Solution


To fix the image display, you must enable the "Font Download" setting in Internet Explorer.

  1. Select Tools from the upper-right corner of the Internet Explorer browser window. 
  2. Select Internet Options.
  3. Select Security tab.
  4. Select Custom Level.
  5. Scroll down to Downloads.
  6. Under Font Download, select Enable.
  7. Select OK. 


When you refresh the web page, the Library images will appear as expected.
Note: Internet Explorer is no longer certified from Strategy 2021 GA. Refer to Certified Configurations to check out the certified web browsers.


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Knowledge Article

Published:

September 30, 2019

Last Updated:

September 14, 2023