KB441771: Line breaks disappear when exporting HTML text in 10.11 and lower

Symptom

When a data import uses line breaks or character returns in the text fields, an attribute created for the text does not retain the line breaks when the text is exported as HTML.

Steps to Reproduce

1. Create an excel document that contains one column with two rows. The text in the first row contains the column header. The second row contains multiple lines of text that are separated by a line break (alt +enter in Excel). Some of the lines in between the text are completely blank. 

1. In Strategy Web create a new blank document. Remove the panel in the document. 

1. Add the excel document as a dataset.
   
1. Click the add a dataset button
2. Select “Add External Data”
3. Select "File From Disk"
4. Upload the excel document as the external data and click finish.
5. Save the dataset in any report folder. 
2. Drag the attribute onto the document and expand the size of the text box 

1. Open the document in Presentation mode. Note that line breaks and empty spaces are still appearing as they did in excel 

1. Export the document to an email.
   
1. Click the menu button in the top right corner of the screen.
2. Click "Send Now…" 
3. Change the to field to a recipient with an Microsoft Outlook device.
4. Change the email subject to something meaningful
5. Click ok. 
2. Check the recipient’s email. Note the HTML is no longer formatted

Cause

This is a known defect in Strategy 10.11 and earlier. The newline character "\n" was not converted into a linebreak <"br>" in the context text of document.

Action

Upgrade to Strategy 11.1 or higher where the issue is fixed in and the format is correct when HTML is delivered Email.