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Map legends are not rendered in map visualizations using markers or bubbles in Dossiers when executed from Internet Explorer 11 in MicroStrategy Web 2019


Shane Winslow

Cloud Support Expert I • MicroStrategy


This Knowledge Base Article outlines a defect of MicroStrategy Web 2019 where map legends are not rendered in map visualizations in Dossiers when executed from Internet Explorer 11. This defect is specific to Internet Explorer.

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
SYMPTOM:
When creating map visualizations in Dossier, users can add metrics to the Color By dropzone to better analyze the data. However, when executing a Dossier containing a map visualization using markers or bubbles from Internet Explorer 11, map legends are not rendered as seen below.

ka0PW0000001JWgYAM_0EM44000000ggV7.png

When executing the Dossier from Google Chrome, the map legends renders as expected as seen below.

ka0PW0000001JWgYAM_0EM44000000ggVC.png

This issue occurs for map visualizations using either ESRI or Mapbox.
STEPS TO REPRODUCE:

  1. In Internet Explorer 11, create a Dossier and import an Excel file with the following data.


Detailed logs. Might create multiple large log files.
 1st Response Time2nd Response Time3rd Response TimeWithout Subset Report Caching163 seconds53 seconds53 secondsWith Subset Report Cachine166 seconds35 seconds34 seconds 1st Peak Growth of RSS Memory 2nd  Peak Growth of RSS Memory 3rd Peak Growth of RSS Memory Without Subset Report Caching4845 MB2457 MB104 MBWith Subset Report Cachine4161 MB9 MB90 MB Average Response TimeMinimum Response TimeWithout Subset Report Caching146 seconds84 secondsWith Subset Report Caching62 seconds44 seconds Growth of RSS MemoryWithout Subset Report Caching41438 MBWith Subset Report Caching19885 MBStateProfitNorth Carolina91,234Virginia82,341South Carolina68,293Georgia72,348Florida58,934

Detailed logs. Might create multiple large log files.
 1st Response Time2nd Response Time3rd Response TimeWithout Subset Report Caching163 seconds53 seconds53 secondsWith Subset Report Cachine166 seconds35 seconds34 seconds 1st Peak Growth of RSS Memory 2nd  Peak Growth of RSS Memory 3rd Peak Growth of RSS Memory Without Subset Report Caching4845 MB2457 MB104 MBWith Subset Report Cachine4161 MB9 MB90 MB Average Response TimeMinimum Response TimeWithout Subset Report Caching146 seconds84 secondsWith Subset Report Caching62 seconds44 seconds Growth of RSS MemoryWithout Subset Report Caching41438 MBWith Subset Report Caching19885 MBStateProfitNorth Carolina91,234Virginia82,341South Carolina68,293Georgia72,348Florida58,934

Detailed logs. Might create multiple large log files.
 1st Response Time2nd Response Time3rd Response TimeWithout Subset Report Caching163 seconds53 seconds53 secondsWith Subset Report Cachine166 seconds35 seconds34 seconds 1st Peak Growth of RSS Memory 2nd  Peak Growth of RSS Memory 3rd Peak Growth of RSS Memory Without Subset Report Caching4845 MB2457 MB104 MBWith Subset Report Cachine4161 MB9 MB90 MB Average Response TimeMinimum Response TimeWithout Subset Report Caching146 seconds84 secondsWith Subset Report Caching62 seconds44 seconds Growth of RSS MemoryWithout Subset Report Caching41438 MBWith Subset Report Caching19885 MBStateProfitNorth Carolina91,234Virginia82,341South Carolina68,293Georgia72,348Florida58,934

Detailed logs. Might create multiple large log files.
 1st Response Time2nd Response Time3rd Response TimeWithout Subset Report Caching163 seconds53 seconds53 secondsWith Subset Report Cachine166 seconds35 seconds34 seconds 1st Peak Growth of RSS Memory 2nd  Peak Growth of RSS Memory 3rd Peak Growth of RSS Memory Without Subset Report Caching4845 MB2457 MB104 MBWith Subset Report Cachine4161 MB9 MB90 MB Average Response TimeMinimum Response TimeWithout Subset Report Caching146 seconds84 secondsWith Subset Report Caching62 seconds44 seconds Growth of RSS MemoryWithout Subset Report Caching41438 MBWith Subset Report Caching19885 MBStateProfitNorth Carolina91,234Virginia82,341South Carolina68,293Georgia72,348Florida58,934

Detailed logs. Might create multiple large log files.
 1st Response Time2nd Response Time3rd Response TimeWithout Subset Report Caching163 seconds53 seconds53 secondsWith Subset Report Cachine166 seconds35 seconds34 seconds 1st Peak Growth of RSS Memory 2nd  Peak Growth of RSS Memory 3rd Peak Growth of RSS Memory Without Subset Report Caching4845 MB2457 MB104 MBWith Subset Report Cachine4161 MB9 MB90 MB Average Response TimeMinimum Response TimeWithout Subset Report Caching146 seconds84 secondsWith Subset Report Caching62 seconds44 seconds Growth of RSS MemoryWithout Subset Report Caching41438 MBWith Subset Report Caching19885 MBStateProfitNorth Carolina91,234Virginia82,341South Carolina68,293Georgia72,348Florida58,934

Detailed logs. Might create multiple large log files.
 1st Response Time2nd Response Time3rd Response TimeWithout Subset Report Caching163 seconds53 seconds53 secondsWith Subset Report Cachine166 seconds35 seconds34 seconds 1st Peak Growth of RSS Memory 2nd  Peak Growth of RSS Memory 3rd Peak Growth of RSS Memory Without Subset Report Caching4845 MB2457 MB104 MBWith Subset Report Cachine4161 MB9 MB90 MB Average Response TimeMinimum Response TimeWithout Subset Report Caching146 seconds84 secondsWith Subset Report Caching62 seconds44 seconds Growth of RSS MemoryWithout Subset Report Caching41438 MBWith Subset Report Caching19885 MBStateProfitNorth Carolina91,234Virginia82,341South Carolina68,293Georgia72,348Florida58,934

Detailed logs. Might create multiple large log files.
 1st Response Time2nd Response Time3rd Response TimeWithout Subset Report Caching163 seconds53 seconds53 secondsWith Subset Report Cachine166 seconds35 seconds34 seconds 1st Peak Growth of RSS Memory 2nd  Peak Growth of RSS Memory 3rd Peak Growth of RSS Memory Without Subset Report Caching4845 MB2457 MB104 MBWith Subset Report Cachine4161 MB9 MB90 MB Average Response TimeMinimum Response TimeWithout Subset Report Caching146 seconds84 secondsWith Subset Report Caching62 seconds44 seconds Growth of RSS MemoryWithout Subset Report Caching41438 MBWith Subset Report Caching19885 MBStateProfitNorth Carolina91,234Virginia82,341South Carolina68,293Georgia72,348Florida58,934

Detailed logs. Might create multiple large log files.
 1st Response Time2nd Response Time3rd Response TimeWithout Subset Report Caching163 seconds53 seconds53 secondsWith Subset Report Cachine166 seconds35 seconds34 seconds 1st Peak Growth of RSS Memory 2nd  Peak Growth of RSS Memory 3rd Peak Growth of RSS Memory Without Subset Report Caching4845 MB2457 MB104 MBWith Subset Report Cachine4161 MB9 MB90 MB Average Response TimeMinimum Response TimeWithout Subset Report Caching146 seconds84 secondsWith Subset Report Caching62 seconds44 seconds Growth of RSS MemoryWithout Subset Report Caching41438 MBWith Subset Report Caching19885 MBStateProfitNorth Carolina91,234Virginia82,341South Carolina68,293Georgia72,348Florida58,934

Detailed logs. Might create multiple large log files.
 1st Response Time2nd Response Time3rd Response TimeWithout Subset Report Caching163 seconds53 seconds53 secondsWith Subset Report Cachine166 seconds35 seconds34 seconds 1st Peak Growth of RSS Memory 2nd  Peak Growth of RSS Memory 3rd Peak Growth of RSS Memory Without Subset Report Caching4845 MB2457 MB104 MBWith Subset Report Cachine4161 MB9 MB90 MB Average Response TimeMinimum Response TimeWithout Subset Report Caching146 seconds84 secondsWith Subset Report Caching62 seconds44 seconds Growth of RSS MemoryWithout Subset Report Caching41438 MBWith Subset Report Caching19885 MBStateProfitNorth Carolina91,234Virginia82,341South Carolina68,293Georgia72,348Florida58,934

Detailed logs. Might create multiple large log files.
 1st Response Time2nd Response Time3rd Response TimeWithout Subset Report Caching163 seconds53 seconds53 secondsWith Subset Report Cachine166 seconds35 seconds34 seconds 1st Peak Growth of RSS Memory 2nd  Peak Growth of RSS Memory 3rd Peak Growth of RSS Memory Without Subset Report Caching4845 MB2457 MB104 MBWith Subset Report Cachine4161 MB9 MB90 MB Average Response TimeMinimum Response TimeWithout Subset Report Caching146 seconds84 secondsWith Subset Report Caching62 seconds44 seconds Growth of RSS MemoryWithout Subset Report Caching41438 MBWith Subset Report Caching19885 MBStateProfitNorth Carolina91,234Virginia82,341South Carolina68,293Georgia72,348Florida58,934

Detailed logs. Might create multiple large log files.
 1st Response Time2nd Response Time3rd Response TimeWithout Subset Report Caching163 seconds53 seconds53 secondsWith Subset Report Cachine166 seconds35 seconds34 seconds 1st Peak Growth of RSS Memory 2nd  Peak Growth of RSS Memory 3rd Peak Growth of RSS Memory Without Subset Report Caching4845 MB2457 MB104 MBWith Subset Report Cachine4161 MB9 MB90 MB Average Response TimeMinimum Response TimeWithout Subset Report Caching146 seconds84 secondsWith Subset Report Caching62 seconds44 seconds Growth of RSS MemoryWithout Subset Report Caching41438 MBWith Subset Report Caching19885 MBStateProfitNorth Carolina91,234Virginia82,341South Carolina68,293Georgia72,348Florida58,934

Detailed logs. Might create multiple large log files.
 1st Response Time2nd Response Time3rd Response TimeWithout Subset Report Caching163 seconds53 seconds53 secondsWith Subset Report Cachine166 seconds35 seconds34 seconds 1st Peak Growth of RSS Memory 2nd  Peak Growth of RSS Memory 3rd Peak Growth of RSS Memory Without Subset Report Caching4845 MB2457 MB104 MBWith Subset Report Cachine4161 MB9 MB90 MB Average Response TimeMinimum Response TimeWithout Subset Report Caching146 seconds84 secondsWith Subset Report Caching62 seconds44 seconds Growth of RSS MemoryWithout Subset Report Caching41438 MBWith Subset Report Caching19885 MBStateProfitNorth Carolina91,234Virginia82,341South Carolina68,293Georgia72,348Florida58,934

  1. Create an ESRI visualization.
  2. Add State to the Geo Attribute dropzone.
  3. Add Profit to the color by dropzone.
  4. In the Formatting panel, enable the 'Show Legend' setting. Notice the legend appears as expected.
  5. Save the Dossier.
  6. Re-execute the Dossier.
  7. Notice the legend no longer appears even though 'Show Legend' is still enabled.
  8. Execute the Dossier in Chrome. Notice the legend appears as expected.

CAUSE:
This is an identified defect in Strategy Web 2019.
 
ACTION:
This issue has been addressed in Strategy Web 2019 Update 1. Upgrade to this version to take advantage of this fix.
WORKAROUND:
This issue is specific to Internet Explorer. Use other web browsers to avoid this issue. Additionally, this issue is specific to use markers or bubbles. Using area markers would prevent this issue.
The Strategy Internal Reference Number for this issue is: KB483028


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Knowledge Article

Published:

March 26, 2019

Last Updated:

March 21, 2024