DESCRIPTION:
Intelligence server cannot be started on Windows10 after applying Windows patch KB4464218 and KB4458469.
The issue impacts Strategy Intelligence Server 10.4 to 10.8.
In the event log, below entry is caught:
Faulting package-relative application ID:
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x8000000000000
- TimeCreated
[ SystemTime] 2018-09-25T11:51:22.624361100Z
EventRecordID 2807
Channel Application
Computer xxxxx.corp.Strategy.com
Security
- EventData
MSTRSvr2_64.exe
10.4.26.49
5768bcfa
ucrtbase.dll
10.0.17134.319
40b70dec
c0000005
0000000000019df8
3578
01d454c6140c0ef0
C:\Program Files (x86)\Strategy\Intelligence Server\MSTRSvr2_64.exe
C:\WINDOWS\System32\ucrtbase.dll
81376ea8-a8ce-4e79-93d6-1d17f6e3d3fb
Refer to Technical Document for other similar issues when starting Intelligent Server on Windows 10 machines:
MicroStrategy Intelligence Server does not start on Windows 10 after applying Windows update KB4284848
MicroStrategy Intelligence Server 10.8 fails to start on Windows 10 operating systems (version 1607, Anniversary Edition) after upgrading from MicroStrategy versions 10.4 or 10.5
MicroStrategy Intelligence Server 10.7 and 10.8 fails to start on Windows 10 machines with Feature Pack 1703 "Creators Update"
CAUSE:
This issue is caused because of a conflict of SHSMP64.dll with the specific Windows Update
ACTION:
This issue has been fixed in Strategy 10.9 GA. Upgrade to this version to take advantage of the fix.
If it is not feasible to upgrade, a targeted code fix can be applied to the Strategy Intelligence Server. This code fix can be applied on Strategy Intelligence Server version 10.4 - 10.8 and is available for download via this Community Article (see end of document). A readme for this patch is also available in the attached compressed file.
WORKAROUND:
If the organization's security team gives approval to uninstall this update, go to Control Panel > Programs > Programs and Features > View Installed Updates, and roll back the Windows Update KB4464218 and KB4458469.
KB442454
