MicroStrategy on AWS Support Model

Description

This knowledge base article describes the Support model of Strategy on AWS.  In addition to that, some very specific examples are provided to help decide regarding who to contact in case of support need.
View the following outline of Cloud capabilities:
 

Contact Strategy Support if:

• MicroStrategy on AWS website is not reachable
  
• You want to provide any feedback regarding the MicroStrategy on AWS product
  
• You cannot login into the MicroStrategy on AWS website
  
• You have a problem during the provisioning of the Strategy environment
  
• You have any problem regarding the Strategy Application 
  

Contact AWS Support if:

• During any process, deployment or configuration you receive an error in your AWS account
  
• If you see any EC2 instance, RDS, ELB or any other AWS service down in your AWS account
  
• If you receive an error regarding AWS Service limits
  

 
For additional information, feel free to visit the MicroStrategy Support and the AWS Support websites.

Learning Resources

Interested in learning more about Strategy on AWS? Visit the Learning Center on Community!
Or go to our Documentation pages for more product information.