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No option to 'Show in Folder' for objects located in Workstation -> My Library in Workstation Windows


Lukasz Szkopinski

Senior Support Engineer • Strategy


Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.

KB486124SUMMARY

 
This article describes a situation where ‘Show in folder’ option is not available in Workstation –> ‘My Library’ blade for Windows users. 
 

SYMPTOM

 
When users right-click on any Dossier located in ‘My Library’ blade in Workstation, the option to ‘Show in folder’ is not visible.  
 

ka0PW0000001JlYYAU_0EM4W000005aYFL.png

 
 
The same option is visible in any other blades, like ‘Dossiers’ or ‘Documents’.  
 

ka0PW0000001JlYYAU_0EM4W000005aYFM.png

 
 
The problem also doesn’t apply to Workstation on MacOS – only Windows version is affected. 
 

CAUSE

 
This was a product limitation and inconsistency between Windows and MacOS versions of Workstation. While MacOS users could choose “Show in folder” option directly from My Library section, this was not available for Windows users. 
 

ACTION

 
This inconsistency has been fixed in July 2023 release of Workstation (23.07 version). To take advantage of the fix, please upgrade to this or a newer (if already available) version.  


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Knowledge Article

Published:

July 10, 2023

Last Updated:

March 21, 2024