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KB483022: "No projects available for this mobile server" error shows when configure new projects in mobile configuration in MicroStrategy Mobile


Mengran (Molly) Wang

Senior Cloud Support Engineer III • MicroStrategy


User might observe error "No projects available for this Mobile Server." when configure new mobile configuration. After making sure user has sufficient privilege for viewing the projects in mobile and projects are available under iserver, check the mobile server name defined.

SYMPTOM:
User might observe below error when configuring a new Mobile configuration:

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No projects available for this Mobile Server.
However:
1. Intelligence Server is connected and running.
2. There are projects displaying in Web with same user.
2. User has sufficient privileges in mobile viewing the projects.
CAUSE:
Notice that in the Mobile server name field, user input port number 8443 as well, showing as <webservername>:8443 instead of just <webservername>. That is causing mobile server name not to be recognized.
ACTION:
Make sure host and port number information is correct. In this example, removing the port number in mobile server name resolved the error.


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Knowledge Article

Published:

March 27, 2019

Last Updated:

February 26, 2024