Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
SYMPTOM:
When a user logs into a project for the first time following an upgrade to Strategy Analytics Enterprise 10.4.x or higher, their "My Personal Objects" folder is empty and has no objects.
CAUSE:
When a user logs into a project for the first time, a folder is created under the Profiles folder. The user folder will contain several children folders (My reports, My answers...), which the user will see under "My Personal Objects". In Strategy 10.4, some new folders were introduced and created in the User Profile folder: "My Dossier" and "My shared dossiers". When a user logs into a project after the upgrade, Strategy checks if its user folder contains the Dossier folders and if they do not exist, they will be created.
In this particular instance, the user profile folder had been moved to a location different from the default one. When the user logs into the project after the upgrade, Strategy detects it does not contain the Dossier folders. Since the user Profile folder is not in the expected location (Profiles), a new user folder is created. This behavior will apply to all the users folders that are not stored directly under "Profiles".
ACTION:
The Administrator should move the users profiles folders to the default location (Profiles folder). Once the user accesses the project and the Dossier folders are created, move them back to their original location.
An Enhancement Request has been logged to improve the process when the user logs in Web or Developer for the first time after an upgrade, to have new folders created in the existing user folder, no matter its location. KB424154
