KB485570: Platform Analytics Error Analysis dossier displays error messages with xxx instead of the specific error codes and/or error messages

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
Description
In Platform Analytics, it is possible to see the error messages in the Error Analysis dossier with “xxx” in the Error column instead of an specific error code or a more tailed error message.

Why is this happening?
 
The "xxx" message is commonly displayed in different versions of MSTR Platform Analytics. This is a normal behavior. The xxx are only a way to present the information displayed. Since the space in the rows is limited, this was though to not see the whole error message and fill the Error Analysis grid row space.
Solution
 
It is possible to see the actual error message by going to DB Query Tool and use the query select * from lu_status and check the timestamp of the error.
To look at the error timestamp it is necessary to add the attribute “timestamp” to the Error Analysis dossier. It is possible that the timestamp will be displayed as 12:00 AM.

For any difficulty when seeing the actual timestamp, please go to ODBC Data Source administrator > System DSN > PLATFORM_ANALYTICS_WH > Configure > Advanced> Select the Fetch TSWTZ as timestamp box and apply the changes.

 
Once that this configuration is performed correctly, it will be necessary to restart the I-Server and Trigger the Initial Load of Object Telemetry and refresh the Platform Analytics Cube. If this is done correctly, the timestamp will be visible in the Error Analysis Dossier.

Finally, we can compare these timestamps with the output of the query

SELECT * FROM platform_analytics_wh.lu_status;