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KB484501: Platform-analytics-consumer.log increases in file size in MicroStrategy 2019 on Windows

Danfeng Zhan

Principal Product Specialist • Strategy

This article explains why the platform-analytics-consumer.log file keeps increasing in size in MicroStrategy 2019 on Windows. This article also recommends that you upgrade to MicroStrategy 2020 Update 1 or later.

Description 

Platform-analytics-consumer.log
keeps increasing in file size as more gets written to it, taking up large amounts of disk space in Strategy 2019 on Windows.
The “
log4j.appender.info.triggeringPolicy.MaxFileSize
” set to 
1MB
in the 
log4j.properties
file, located at 
C:\Program Files (x86)\MicroStrategy\Platform Analytics\conf
, is ignored.
 

Why is this happening? 


This is a known issue in Strategy 2019 on Windows. 
 

Solution 


This issue has been addressed in Strategy 2019 Update 1. Please upgrade to Strategy 2019 Update 1 or a later version to take advantage of this fix. 

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Knowledge Article

Published:

August 6, 2020

Last Updated:

August 6, 2020