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KB484075: Rebuilding the search index results in the error, "The search index for project 'xxx' is missing, unusable, and not accessible."


Ling Jing

Product Owner, Principal • MicroStrategy


This article explains why you may see the error, "The search index for project 'xxx' is missing, unusable, or not accessible" when rebuilding the search index.

Description


When rebuilding the search index from the Search Index monitor, the following error appears:
"The search index for project 'xxx" is missing, unusable, or not accessible. Please see DSSErrors.log for details."

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In the DESSError.log, the error log appears as such:

2019-12-06 10:14:15.683-07:00 [HOST:lvsaismsi11][SERVER:][PID:67066][THR:139929466312448][MultiProcess][Error][UID:0][SID:0][OID:0] Error in executing command: SECrawlToolCrawl.2019-12-06 10:14:15.684-07:00 [HOST:lvsaismsi11][SERVER:CastorServer][PID:66810][THR:140263358707456][SearchService][Error][UID:54F3D26011D2896560009A8E67019608][SID:F5B2AB98F9ADAA1261379F3FAF3C49D3][OID:0] Index is corrupted: Command SECrawlToolCrawl; threw BaseException: A Java Exception: org.apache.lucene.index.CorruptIndexException: failed to locate current segments_N file at org.apache.lucene.index.IndexFileDeleter.(IndexFileDeleter.java:223) at org.apache.lucene.index.IndexWriter.(IndexWriter.java:670) at com.Strategy.search.CrawlTool.createEmptyIndexIfNotExists(CrawlTool.java:123) at com.Strategy.search.CrawlTool.crawl(CrawlTool.java:77)2019-12-06 10:14:15.684-07:00 [HOST:lvsaismsi11][SERVER:CastorServer][PID:66810][THR:140263358707456][SearchService][Error][0x80042484][UID:54F3D26011D2896560009A8E67019608][SID:F5B2AB98F9ADAA1261379F3FAF3C49D3][OID:0] Search Index is corrupted

Why is this happening?


The error appears when you have a clustered environment and your index file is configured to a shared location in NFS. 
Strategy's Quick Search does not recommend or support the use of NFS mounts for search index storage in clustered environments due to limitations of the underlying Apache Lucene's technology.

Solution


To avoid this error, change the index file from a shared folder to a local folder for each of the clustered nodes.


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Knowledge Article

Published:

February 24, 2020

Last Updated:

April 7, 2020