KB484381: Saving changes to the Default Properties on the Web Admin page with SAML enabled results in an "Invalid Information" error

Description

When SAML is enabled in Strategy Web, certain settings, such as the Default login mode, cannot be changed to the Default Properties of the Intelligence Servers on the Web Admin. These settings are enforced after making the required changes to the

web.xml 

Steps to reproduce

1. Configure SAML following this product documentation.
2. In a web browser, access the Web Admin page:

   https://<server>:8080/MicroStrategy/servlet/mstrWebAdmin

3. Enter the Tomcat credentials when prompted. 
4. Enter the SAML credentials when prompted. 
5. On the Web Admin, go to the Default Properties page. 
6. Change the Server busy timeout to 20. 
7. Save the changes. Notice the error. 

Why is this happening? 

This behavior is seen when trusted authentication is not enabled on the Web Admin page before modifying the

web.xml

Solution 

The below steps can be followed to resolve the issue without disabling SAML authentication to enable trusted authentication on the Web Admin page.

• Stop the application server.
• Locate the

  sys_default.properties

  file located at

  <MicroStrategyWeb>\WEB-INF\xm

  l.
• Edit the

  sys_defaults.properites

  file and add the following two lines:
  

  defaultloginmode=64

  
  

  enabledloginmode=65

  
  

• Save the

  sys_defaults.properties

  file.
• Start the application server.