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KB440761: Scroll bar slider in Dossier doesn't move when dragged in MicroStrategy Web 10.9 and newer


Community Admin

• Strategy


This Knowledge Base article describes an issue that affects scroll bars in Dossier in MicroStrategy Web 10.9. This is a current limitation but two workarounds are available.

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
SYMPTOM:
Users will drag up&down the scroll bar slider in Dossier 10.9, but the slider will not move.
STEPS TO REPRODUCE:

  1. in Strategy Tutorial, create a new Dossier with Supplier attribute as a dataset
  2. add the Supplier attribute to the filter pane
  3. switch to Presentation Mode, try to move the filter scroll bar up&down by dragging the slider

CAUSE:
This is an identified user interface issue. 
The issue may not only affect scroll bar sliders in the filter, but can affect scroll bar slider everywhere in Dossier.
ACTION:
Currently this issue is being reviewed by Strategy for a potential code fix on an upcoming Strategy release.
WORKAROUND:
Use the mouse scroller or click on the bar scroller rail to scroll up/down.
Article Reference Number: KB440761


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Knowledge Article

Published:

May 7, 2018

Last Updated:

March 21, 2024