“Server error when loading settings in Governing Settings.” error when click Governing Setting, Security Settings or All Settings in Workstation in MicroStrategy2021 Update 4

SYMPTOM:
“Server error when loading settings in Governing Settings.” error when Click Governing Setting, Security Settings, All Settings via the Environment>Properties menu in Workstation in Strategy2021 Update 4 as shown below:

CAUSE:
 
The Intelligence Server Rest API fails to execute in the environment due to the incorrect setting of SSL.
NOTE:
 

• The error message is general and the plugin in workstation doesn’t log sufficient info into the workstation log. This could be one of the possible causes but may not be the only cause.

• Refer to workstation.log located in C:\Users\ {UserName}\ AppData\Local\Strategy_Inc\log only for suppletory check.

• Reach out to Strategy Technical Support if the workaround uncheck SSL is not acceptable.

ACTION:
There are two solutions:
 

1. Reconfigure the SSL to ensure the certificate is correct.
2. Uncheck the "Configure SSL" checkbox during SSL Configuration with Configuration Wizard as shown below: (This is not recommended.)