KB484977: Slow performance in MicroStrategy Web caused by the search engine process startup failure and incorrect JVM path reference

Description 

The following scenarios can be experienced due to the search engine process startup failure and incorrect JVM path reference: 

• When browsing folders, logging in, or executing objects in Strategy Web, performance is significantly slow. Most actions take 5-10 seconds. 
• When collecting the Kernel XML API log, the getQuickSearchStatus request spends 10 seconds waiting for a response. 
• After restarting the Intelligence Server, the

  M8MulPrc_32.exe (32 bit)

  process is not observer in the Task Manager. This means that the search engine process is not started. Every time Web requests a response from the search engine, the request times out in 10 seconds, resulting in performance issues. 

Solution 

• Modify the registry key

  JavaVM Path

  under under

  HKLM\SOFTWARE\Wow6432Node\MicroStrategy\JNI Bridge\Config

  for

  DataServices\32-bit JVM

  
  
  to
  
  

  C:\Program Files (x86)\Common Files\MicroStrategy\JRE\180_252\Win32\bin\client\jvm.dll

  
  

• **

  C:\Program Files (x86)\Common Files\MicroStrategy\JRE\180_252\Win32\bin\server\jvm.dll

  is incorrect.
• Create a new search index folder and apply in Web Quick search path.
  OR
  Restart the Intelligence Server.
  

You can see that the

M8MulPrc_32.exe(32 bit)

See that the slowness is gone as well.