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Solving the Error "undefined is not an object" while Opening a HyperIntelligence Card


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• Strategy


Symptom
When opening a HyperIntelligence Card using Workstation Strategy 2019, a "Failed to initialize Card" error message is displayed saying “undefined is not an object (evaluating ‘e.map’)” in the details section.

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Cause
When a HyperIntelligence Card is created using a newer version of Workstation (e.g. Strategy 2019 Update 1) or an old card is saved using a newer version of Workstation, a new template of the card is produced and sent to the server. Workstation Strategy 2019 cannot open cards using a template version that is newer than Workstation itself.
Solution
Upgrade Workstation to the latest version available which can be found here .
 


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Knowledge Article

Published:

April 2, 2019

Last Updated:

April 2, 2019