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The Layout of a Dossier Breaks When Switching Pages Using Arrow Keys in MicroStrategy Library 2019


Min Zheng

Senior Manager, Cloud Support • MicroStrategy


This article outlines symptom, cause, and solution to an issue in Library 2019 where dossier formatting breaks when switching between pages with arrow keys before rendering is complete.

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.

Symptom


The layout of a dossier breaks when quickly switching between pages with the arrow keys in Library 2019. The issue exists when the dossier contains multiple pages and users utilize the arrow keys to switch pages while the current page is still rendering.
For example, this is the original layout of a sample dossier:

ka0PW0000001JX8YAM_0EM2R000000h3Ta.jpeg

But when switching pages with the arrow keys, this defect breaks the format:

ka0PW0000001JX8YAM_0EM2R000000h3Us.jpeg

 

Cause


This is a known defect for Strategy Library 2019.

 

Action


This issue has been addressed in Strategy Library 2019 Update 2+. The Strategy Internal Reference Number is DE131916.
 KB483292


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Knowledge Article

Published:

May 14, 2019

Last Updated:

March 21, 2024