EducationSoftwareStrategy.com
StrategyCommunity

Knowledge Base

Product

Community

Knowledge Base

TopicsBrowse ArticlesDeveloper Zone

Product

Download SoftwareProduct DocumentationSecurity Hub

Education

Tutorial VideosSolution GalleryEducation courses

Community

GuidelinesGrandmastersEvents
x_social-icon_white.svglinkedin_social-icon_white.svg
Strategy logoCommunity

© Strategy Inc. All Rights Reserved.

LegalTerms of UsePrivacy Policy
  1. Home
  2. Topics

The error "The item you are trying to access cannot be found. It may have been deleted" appears when logging in to MicroStrategy Library 2019


Shane Winslow

Cloud Support Expert I • MicroStrategy


This article explains an identified 2019 defect in MicroStrategy Library and a potential solution.

Description


When logging into Strategy Library 2019, the following error may appear:
"The item you are trying to access cannot be found. It may have been deleted."

ka02R000000g2sJQAQ_0EM2R000000m5Ci.jpeg

In the DSSErrors.log file, a similar entry can be found:
Object with ID '98B67F621DCD4CA081971B2DA4DC6F82' and type 52 (Link) is not found in metadata. It may have been deleted.  
 

Steps to Reproduce

  1. Access Strategy Library. Use the path 
    http://<Library Server>:<port>/MicroStrategyLibrary/app.
  2. Log in to Strategy Library. The error appears.

 

Why is this happening?


This is an identified defect in Strategy Library 2019 caused by a corrupted profile link object in the metadata.
 

Solution


This issue is addressed in Strategy Library 2019 Update 3. Upgrade to the latest version of Strategy to take advantage of the fix.
 

Workaround


As a short term solution, you can re-upgrade the 2019 metadata to correct the metadata inconsistency and resolve the issue.
 


Comment

0 comments

Details

Knowledge Article

Published:

September 20, 2019

Last Updated:

September 20, 2019