KB440291: Timeout settings from application.properties file in the PDFExportService folder is not being applied in MicroStrategy 10.9

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
SYMPTOM:
 
In Strategy 10.9, make changes to the timeout settings from application.properties file in the PDFExportService folder is not being applied.
 
REPRODUCING STEPS IN TUTORIAL:

1. Open the application.properties file in the PDFExportService folder (located in <MSTR_HOME_PATH>/IntelligenceServer/PDFExportService)
2. Set the following timeout settings to something different than the default 60 seconds:

exporter.phantoms.rendering.timeout=... 
exporter.phantoms.resource.timeout=...
       3.  Restart the PDFExportService
       4.  Try to export a very large document or Dossier so the timeout is hit
       5.  Notice theNewExportEngine.log still shows Request timeout: 60 seconds
 
Refer to Technical Document below on how to restart PDFExporterService:
How to Change port number of New Export Engine and restart New Export Engine in Strategy 10.6
  
CAUSE:
 
This is a known issue with Strategy 10.9.
 
A typo in the application.properties file in the PDFExportService folder prevents the timeout settings to be applied.
 
The typo is in the following lines:
exporter.phantoms.rendering.timeout=... 
exporter.phantoms.resource.timeout=... 
This is wrong and should be renamed to: 
exporter.phantomjs.rendering.timeout=... 
exporter.phantomjs.resource.timeout=...
 
ACTION:
 
The issue has been fixed in 10.11. Upgrade to this version to take advantage of the fix.
 
WORKAROUND:
renamed the problematic lines to:
exporter.phantomjs.rendering.timeout=...
exporter.phantomjs.resource.timeout=...
 
 
Article Reference Number: KB440291 KB440291