Troubleshooting Errors for Get User Library

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
There are a few situations in which error messages appear as a result of Get User Library. The following error messages appear in Strategy 10.x to 2019. This article outlines potential workarounds when an error appears.
The best solution to resolve the following error messages is to update to Strategy 2019 Update 1 or later to receive the fix.

Error: GetUserLibrary failed in preparing library stage in project

Symptom

When a user logs into Library, the following error message appears:
GetUserLibrary failed in preparing library stage in project (ID: CE52831411E696C8BD2F0080EFD5AF44). Error code: -2147213459; Error message: (This feature is not supported by your metadata. Please ignore this error if you are creating new metadata; otherwise, please upgrade your metadata.)

Cause

The reason this error message appears is because the published dossier link item is corrupt. 

Workaround

To resolve the error, perform the following steps:

1. Update the metadata, including the corrupted project, using the Configuration Wizard.
   
2. Log into Library.
    
   

Error: GetUserLibrary failed to get 'Profile' link item in project.

Symptoms

When a user logs into Library, the following error message appears:
GetUserLibrary failed to get 'Profile' link item(index : %1) in project(ID: %2). Error code: %3; Error message: %4

Cause

The reason this error message appears is because the profile link item is corrupt.

Workaround

To resolve the error, perform the following steps:

1. Update the metadata, including the corrupted project, using the Configuration Wizard.
   
2. Log into Library.
    
   

Error: GetUserLibrary failed to get My Dossier Folder in project.

Symptoms

When a user logs into Library, the following error message appears:
GetUserLibrary failed to get 'My Dossier' Folder in project (ID: %1). Error code: %2; Error message: %3

Cause

The reason this error message appears is because the folder "My Dossier" is missing in the user's profile folder.

Workaround

To resolve the error, perform the following steps:

1. Contact Technical Support so they can assist in deleting the related link item.
   
2. Log into Library.
    
   

Error: GetUserLibrary failed to get the profile folder

Symptoms

When a user logs into Library, the following error message appears:
GetUserLibrary failed to get the profile folder

Cause

The reason this error message appears is because the profile folders were deleted. This results in an invalid folder GUID stored in the link item.

Workaround

To resolve the error, perform the following steps:

1. Contact Technical Support so they can assist in deleting the related link item.
   
2. Log into Library.
    
   

Error: Cannot create object because the name is in use. Please use a different name

Symptoms

When a user logs into Library, the following error message appears:
Cannot create object because the name is in use. Please use a different name.

Cause

The reason this error message appears is because two profile folders link to the same user. The profile folder rename rule is "Full name (login name)."

Workaround

To resolve the error, you will need to delete the profile folder containing the same name with parentheses. To accomplish this, perform the following steps:

• In Developer, navigate to Tools > Preferences > Developer > Browsing.
• Select the checkbox Display hidden objects.
  

• Click OK.
• Log into a project and select the Profiles folder.
• Identify the two folders with the same name.
  

• Delete the profile folder with parentheses. In this example, you would delete 0001 (0001).

Error: Cannot use Library in project because Library is stored in profile folder, but this project is not allowed to create user profile folder. Publish dossier failed.

Symptoms

When publishing a dossier from Web to Library, the following error message appears: 
(Cannot use Library in project(ID = B19DEDCC11D4E0EFC000EB9495D0F44F) because library is stored in profile folder, but this project is not allowed to create user profile folder.Publish dossier failed: Error Code -2147216611.)

Cause

The reason this error message appears is because the property CreateProfile is disabled on the project level.

Workaround

To resolve the error, you will need to enable the CreateProfile property at the project level. To accomplish this, perform the following steps:

1. In Developer, right-click on the project.
2. Under Project definition, select User Profiles.
3. Select the Create user profiles at login checkbox.
4. Click OK.

Error: Cannot use Library because Library is stored in profile folder, but user is not allowed to create profile folder.

Symptom

When publishing a dossier from Web to Library, the following error message appears: 
Cannot use Library because library is stored in profile folder, but user (ID = C827A6794C78354CC7BB67AF1ECF4347) is not allowed to create profile folder.

Cause

The reason this error message appears is because the property CreateProfile is disabled on the user level.

Workaround

To resolve the error, you will need to enable the CreateProfile property at the user level. Contact Technical Support so they can assist in enabling this property.