KB485762: Unable to connect to MicroStrategy project with MicroStrategy for Power BI Connector, see detail error “The user’s session has expired, please re-authenticate.”

Senior Cloud Support Engineer II • Strategy

This article outlines “The user’s session has expired, please re-authenticate.” issue when connecting to MicroStrategy project with MicroStrategy for Power BI Connector.

Symptom

User may fail to login through Strategy for Power BI Connector with error “The user’s session has expired, please re-authenticate”. And this error only happens for specific user and on his/her machine.

Action

Clearing various caches of Power BI can resolve this issue. Power BI clear cache options are from File, Options and settings, Options, Data Load.

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Knowledge Article

Published:

November 2, 2022

Last Updated:

November 2, 2022