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KB440841: Unable to generate Enterprise Manager files (Export for Compliance dashboard) when executing License Manager with predefined parameters on MicroStrategy Secure Enterprise


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• Strategy


This knowledge base article describes an issue that has been classified as a defect by MicroStrategy. In MicroStrategy Secure Enterprise when executing License Manager from command line with predefined parameters to generate Enterprise Manager files, the files do not get generated and no error message is displayed.

SYMPTOM
In Strategy Secure Enterprise 10.x, when executing License Manager with predefined parameters to generate Enterprise Manager files (as shown in License Manager Help screen), files are not generated and no error message is displayed.
mstrlicmgr -em-files -n Project_Source_Name -u Username [-p Password] [-g User_Group_To_Audit] [-o Report_Directory] [-l Log_File]

ka04W000000OatzQAC_0EM44000000WOHY.png

STEPS TO REPRODUCE

  1. Navigate to file path location of Strategy License Manager (mstrlicmgr)
  2. Execute the following command with the necessary inputs: ./mstrlicmgr -em-files -n Project_Source_Name -u Username [-p Password] [-g User_Group_To_Audit] [-o Report_Directory] [-l Log_File]
  3. No Enterprise Manager files are generated nor is an error message shown. Help message is shown (as image below)
ka04W000000OatzQAC_0EM44000000WOHs.png

CAUSE
This issue occurs due to incorrect command in the syntax shown in the help screen. The command option in the code is defined as:
 

  • String EM_REPORT_KEY="-emfiles";

There is no dash in the command option (help shows "-em-files")
ACTION
Currently this issue is being reviewed by Strategy for a potential code fix on an upcoming Strategy release. 
WORKAROUND

  1. Execute the following command with the necessary inputs: ./mstrlicmgr -emfiles -n Project_Source_Name -u Username [-p Password] [-g User_Group_To_Audit] [-o Report_Directory] [-l Log_File]
  2. Enterprise Manager files are then generated in the specified directory; [-o Report_Directory]

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Knowledge Article

Published:

May 18, 2018

Last Updated:

November 12, 2018