Please note that we have made updates to the Technical Support Policies and Procedures, effective as of December 2020. The updates include the changes below pertaining to Section 1. Engaging Technical Support Resources and Section 9. Terms Applicable to Processing Personal Data, respectively:
- Section 1.1 – Clarification about how customers may request access to a regional Support Center(s) to which they are assigned via an upgrade to a Premier Support or Elite Support plan
- Section 9.5 – Adjustment to reflect how recent data privacy policy changes in Europe require a transition to the use of Standard Contractual Clauses associated with the international transfer of data to affiliated companies and/or Sub-Processors
To view a copy of the latest Policies and Procedures, please refer to the "Technical Support Policy" section of our Terms page.
Update from the Author: Though the above changes were effective starting in December 2020, the accompanying documentation was only published in English at that time. While no additional updates have been made since then, we have now added translated versions of this documentation to our terms page for all supported languages.
