KB484418: User account gets locked when changing password in Web Preferences with "Lock after" enabled in Intelligence Server Configuration for MicroStrategy 10.4

Description 

When changing the password in Web Preferences with the Lock after (failed attempt) option enabled in Strategy Intelligence Server Configuration, the user account may get locked. 

Steps to reproduce 

• In Strategy Intelligence Server Configuration, set the Lock after (failed attempt) field to 10. The default value is -1. 
  

• Create a new user account with all web privileges via Developer.
  Name the account test, and set the password to be 1111.
  
• Log in to Web with the user, test, with standard authentication.
• Change the password from Preferences and set the new password as 2222.
  
  The following error is received:
   
  Error Saving Personal Preferences
  Your password is incorrect. Please enter it again. Remember that the password is case sensitive.
  

• The account is also disabled in Developer.
  

• Unlock the user and log in to Web. The new password takes effect.

Why is this happening?

This is a known issue identified in Strategy 10.4.

Solution

This issue has been addressed in Strategy 10.4.4. Please upgrade to take advantage of the fix.