KB442636: User with expired password is not prompted to change the password when login in the Intelligence Server Administrator in MicroStrategy Web 9.x and 10.x

SYMPTOM:
When a user with an expired password tries to login in the Intelligence Server Administrator in Strategy Web, a prompt to change the password isn’t shown, the following screen appears instead:

STEPS TO REPRODUCE:

• In Strategy Web, go to Intelligence Server Administrator:

• Go to User Manager and edit a user.
• Enable the checkbox “User must change password at next logon”.

• In the Web Administrator page, make sure the “Allow users to change password” checkbox under Security is enabled.

• Open a new incognito window and try to login with the user that you edited in the Intelligence Server Administrator and you will get the screen shown in the Symptom.

CAUSE:
This is a known issue in Strategy Web 9.x and above.
ACTION:
Currently this issue is being reviewed by our Technology team and has been scoped for an upcoming scheduled Strategy release. KB442636