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Users cannot access Web RDP gateway for AWS provisioned machines using their own login


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Users cannot access Web RDP gateway for AWS provisioned machines using their own login

With AWS machines, you have the option of accessing the Web gateway instead of RDP’ing to the machines. This URL is similar to env-xxxxxx.customer.cloud.Strategy.com/rdp/# where the x’s are your environment number. Some people may get an invalid login error when attempting to user their Strategy credentials to login here like so:

ka04W000000ObNQQA0_0EM44000000gjFi.png

RESOLUTION:
On this page of the AWS web gateway, you -must- login using the MSTR user and password you were provided in your Welcome to Strategy on AWS email you received when you provisioned the environment. This is the only login that will work for bypassing this screen.
 


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Knowledge Article

Published:

March 29, 2019

Last Updated:

March 29, 2019