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KB485261: Users fail to change targets for the filters in Dossier and get “Cannot read properties of undefined (reading ‘boxContent’)” in Browser Console in MicroStrategy 2021 Update 1-3


Yanqing Liu

Cloud Support Expert I • MicroStrategy


This article describes “Cannot read properties of undefined (reading ‘boxContent’)” error while filtering the Dossier using Browser Console.

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.

SYMPTOM


In Strategy Web 2021 Update 1, Update 2 and Update 3, users fail to change targets for the filters in Dossier. Selector’s targets are reverted to the original state. In browser’s console, the following error can be observed:

  • Uncaught TypeError: Cannot read properties of undefined (reading ‘boxContent’)

STEPS TO REPRODUCE


1.    Create a new dossier and add a dataset with more than two attributes.
2.    Add two attributes to the grid.
3.    Insert an in-canvas element filter. Set one of the attributes as the source and the grid as the target.
4.    Insert another in-canvas element filter. Set the same grid as the target.
5.    Show data on the grid and close the Show Data dialog.
6.    Save the dossier and re-open the dossier.
7.    Add a new visualization to the dossier.
8.    Select the new visualization as the target for the in-canvas filter created in step 3. Notice that the change cannot be applied and the aforementioned “Uncaught TypeError” can be found in the browser’s console.

CAUSE


This is a known issue of Strategy Web 2021 Update 1, Update 2 and Update 3.

ACTION


Currently, this issue is being reviewed by Strategy for a potential code level fix on an upcoming Strategy release.
 

WORKAROUND


Recreate the filter and add the targets.
 
 
 


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Knowledge Article

Published:

November 16, 2021

Last Updated:

March 21, 2024