You can set the following timeout settings when configuring the Web server. This can help you avoid or troubleshoot timeout issues. The Mobile server shares the same timeout settings.
Timeout Parameter | Default Setting | Location | Description |
|---|---|---|---|
Request timeout | 40s | Web admin page > Default | How long Web waits for a response for XML commands sent to the Intelligence server. |
Server busy timeout | 10s | Web admin page > Default | How long Web waits for a free TCP connectio to Intelligence server, if the maximum connection pool is reached. |
Request timeout to check if the Intelligence Server is alive | 3s | sys-defaults.xml > isAliveRequestTimeoutMillis | MicroStrategy Web submits a get folder ID command to Intelligence Server to verify if Intelligence Server is still alive. |
Element search request timeout | 50s | FrameProcessor.xml > <propertyname="timeout"> | The timeout that occurs when performing a search in an element prompt. See KB46608 for more information. |
Data import query builder request timeout | 600s (10m) | sys_defaults.xml > DIAlternativeSessionRequestTimeout | Data import query builder request timeout. See KB273065 for more information. |
IIS session timeouts | varies | IIS Manager | See KB41860 for more information. |
Tomcat JSP session timeout | 30m | \WEB-INF\web.xml: <session-timeout>30</session-timeout> | Timeout for inactive JSP sessions. See KB12966 for more information. |
IIS request timeout | 110s | IIS Manager > system.web > httpRuntime | See KB35666 for more information. |
HTTP server/proxy/firewall request timeout | varies | See your third-party software documetnation. | When there is a long running HTTP request, this setting determines how long until the HTTP server, proxy, or firewall cancels the HTTP request and returns an error status code. |
