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KB485118: What logs are useful in troubleshooting Platform Analytics in MicroStrategy 2020 and later


Danfeng Zhan

Principal Product Specialist • Strategy


This article provides the components and locations for troubleshooting Platform Analytics.

Description 


The following diagram outlines the four Platform Analytics data flow steps.

ka04W000001IxDAQA0_0EM4W0000029GZB.jpeg

The following table outlines the component responsible and associated log for each step. 

DSSError.log 

 

iPad 1

iPad 2

iPad 3 &
above
 
Definition Size (MB)

5

5

5

Data Size (MB)

10

25

35

Rendering (MB)

60

60

300

Max. Data Slice Size (MB)

50

50

50
CategoryCountersProcessSize(MB)RSS(MB)Strategy Server JobsTotal in-use memory (KB) in server process heapTotal cached memory (KB) in the server process heapAll other countersStrategy Server JobsAll countersCategoryCountersProcessSize(MB)RSS(MB)Strategy Server JobsTotal in-use memory (KB) in server process heapTotal cached memory (KB) in the server process heapAll other countersStrategy Server JobsAll counters2006012006 Week 12006011/2/20061/8/20062006022006 Week 22006011/9/20061/15/20062006032006 Week 32006011/16/20061/22/20062006042006 Week 42006011/23/20061/29/20062006052006 Week 52006021/30/20062/5/20062006062006 Week 62006022/6/20062/12/20062006072006 Week 72006022/13/20062/19/20062006082006 Week 82006022/20/20062/26/20062006092006 Week 92006032/27/20063/5/20062006102006 Week 102006033/6/20063/12/20062006112006 Week 112006033/13/20063/19/20062006122006 Week 122006033/20/20063/26/20062006132006 Week 132006033/27/20064/2/20062006012006 Period 11/2/20061/29/20062006022006 Period 21/30/20062/26/20062006032006 Period 32/27/20064/2/20062006042006 Period 44/3/20064/30/20062006052006 Period 55/1/20065/28/20062006062006 Period 65/29/20067/2/20060. Initial metadata object telemetry load to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*Intelligence Server (via event)COM Shard>Trace1. Statistics and metadata object updates streaming to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*
Mstr.PlatformAnalytics.Is*StatsIntelligence Server (real-time)Kernel>Statistics Trace
Kernel>Trace2. Statistics and metadata object updates process and inserted into warehousePlatform Analytics ConsumerKB484888: How to enable debugging level logs for Platform Analytics in Strategy 2021
https://community.Strategy.com/s/article/How-to-enable-debugging-level-logs-for-Platform-Analytics-in-Strategy-2021STEPCOMPONENT RESPONSIBLE LOG0. Initial metadata object telemetry load to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*Intelligence Server (via event)KFKProducerError.log
DSSErrors.log
MetadataObjectTelemetry.log1. Statistics and metadata object updates streaming to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*
Mstr.PlatformAnalytics.Is*StatsIntelligence Server (real-time)

DSSError.log 

 

iPad 1

iPad 2

iPad 3 &
above
 
Definition Size (MB)

5

5

5

Data Size (MB)

10

25

35

Rendering (MB)

60

60

300

Max. Data Slice Size (MB)

50

50

50
CategoryCountersProcessSize(MB)RSS(MB)Strategy Server JobsTotal in-use memory (KB) in server process heapTotal cached memory (KB) in the server process heapAll other countersStrategy Server JobsAll countersCategoryCountersProcessSize(MB)RSS(MB)Strategy Server JobsTotal in-use memory (KB) in server process heapTotal cached memory (KB) in the server process heapAll other countersStrategy Server JobsAll counters2006012006 Week 12006011/2/20061/8/20062006022006 Week 22006011/9/20061/15/20062006032006 Week 32006011/16/20061/22/20062006042006 Week 42006011/23/20061/29/20062006052006 Week 52006021/30/20062/5/20062006062006 Week 62006022/6/20062/12/20062006072006 Week 72006022/13/20062/19/20062006082006 Week 82006022/20/20062/26/20062006092006 Week 92006032/27/20063/5/20062006102006 Week 102006033/6/20063/12/20062006112006 Week 112006033/13/20063/19/20062006122006 Week 122006033/20/20063/26/20062006132006 Week 132006033/27/20064/2/20062006012006 Period 11/2/20061/29/20062006022006 Period 21/30/20062/26/20062006032006 Period 32/27/20064/2/20062006042006 Period 44/3/20064/30/20062006052006 Period 55/1/20065/28/20062006062006 Period 65/29/20067/2/20060. Initial metadata object telemetry load to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*Intelligence Server (via event)COM Shard>Trace1. Statistics and metadata object updates streaming to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*
Mstr.PlatformAnalytics.Is*StatsIntelligence Server (real-time)Kernel>Statistics Trace
Kernel>Trace2. Statistics and metadata object updates process and inserted into warehousePlatform Analytics ConsumerKB484888: How to enable debugging level logs for Platform Analytics in Strategy 2021
https://community.Strategy.com/s/article/How-to-enable-debugging-level-logs-for-Platform-Analytics-in-Strategy-2021STEPCOMPONENT RESPONSIBLE LOG0. Initial metadata object telemetry load to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*Intelligence Server (via event)KFKProducerError.log
DSSErrors.log
MetadataObjectTelemetry.log1. Statistics and metadata object updates streaming to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*
Mstr.PlatformAnalytics.Is*StatsIntelligence Server (real-time)

DSSError.log 

 

iPad 1

iPad 2

iPad 3 &
above
 
Definition Size (MB)

5

5

5

Data Size (MB)

10

25

35

Rendering (MB)

60

60

300

Max. Data Slice Size (MB)

50

50

50
CategoryCountersProcessSize(MB)RSS(MB)Strategy Server JobsTotal in-use memory (KB) in server process heapTotal cached memory (KB) in the server process heapAll other countersStrategy Server JobsAll countersCategoryCountersProcessSize(MB)RSS(MB)Strategy Server JobsTotal in-use memory (KB) in server process heapTotal cached memory (KB) in the server process heapAll other countersStrategy Server JobsAll counters2006012006 Week 12006011/2/20061/8/20062006022006 Week 22006011/9/20061/15/20062006032006 Week 32006011/16/20061/22/20062006042006 Week 42006011/23/20061/29/20062006052006 Week 52006021/30/20062/5/20062006062006 Week 62006022/6/20062/12/20062006072006 Week 72006022/13/20062/19/20062006082006 Week 82006022/20/20062/26/20062006092006 Week 92006032/27/20063/5/20062006102006 Week 102006033/6/20063/12/20062006112006 Week 112006033/13/20063/19/20062006122006 Week 122006033/20/20063/26/20062006132006 Week 132006033/27/20064/2/20062006012006 Period 11/2/20061/29/20062006022006 Period 21/30/20062/26/20062006032006 Period 32/27/20064/2/20062006042006 Period 44/3/20064/30/20062006052006 Period 55/1/20065/28/20062006062006 Period 65/29/20067/2/20060. Initial metadata object telemetry load to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*Intelligence Server (via event)COM Shard>Trace1. Statistics and metadata object updates streaming to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*
Mstr.PlatformAnalytics.Is*StatsIntelligence Server (real-time)Kernel>Statistics Trace
Kernel>Trace2. Statistics and metadata object updates process and inserted into warehousePlatform Analytics ConsumerKB484888: How to enable debugging level logs for Platform Analytics in Strategy 2021
https://community.Strategy.com/s/article/How-to-enable-debugging-level-logs-for-Platform-Analytics-in-Strategy-2021STEPCOMPONENT RESPONSIBLE LOG0. Initial metadata object telemetry load to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*Intelligence Server (via event)KFKProducerError.log
DSSErrors.log
MetadataObjectTelemetry.log1. Statistics and metadata object updates streaming to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*
Mstr.PlatformAnalytics.Is*StatsIntelligence Server (real-time)

DSSError.log 

 

iPad 1

iPad 2

iPad 3 &
above
 
Definition Size (MB)

5

5

5

Data Size (MB)

10

25

35

Rendering (MB)

60

60

300

Max. Data Slice Size (MB)

50

50

50
CategoryCountersProcessSize(MB)RSS(MB)Strategy Server JobsTotal in-use memory (KB) in server process heapTotal cached memory (KB) in the server process heapAll other countersStrategy Server JobsAll countersCategoryCountersProcessSize(MB)RSS(MB)Strategy Server JobsTotal in-use memory (KB) in server process heapTotal cached memory (KB) in the server process heapAll other countersStrategy Server JobsAll counters2006012006 Week 12006011/2/20061/8/20062006022006 Week 22006011/9/20061/15/20062006032006 Week 32006011/16/20061/22/20062006042006 Week 42006011/23/20061/29/20062006052006 Week 52006021/30/20062/5/20062006062006 Week 62006022/6/20062/12/20062006072006 Week 72006022/13/20062/19/20062006082006 Week 82006022/20/20062/26/20062006092006 Week 92006032/27/20063/5/20062006102006 Week 102006033/6/20063/12/20062006112006 Week 112006033/13/20063/19/20062006122006 Week 122006033/20/20063/26/20062006132006 Week 132006033/27/20064/2/20062006012006 Period 11/2/20061/29/20062006022006 Period 21/30/20062/26/20062006032006 Period 32/27/20064/2/20062006042006 Period 44/3/20064/30/20062006052006 Period 55/1/20065/28/20062006062006 Period 65/29/20067/2/20060. Initial metadata object telemetry load to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*Intelligence Server (via event)COM Shard>Trace1. Statistics and metadata object updates streaming to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*
Mstr.PlatformAnalytics.Is*StatsIntelligence Server (real-time)Kernel>Statistics Trace
Kernel>Trace2. Statistics and metadata object updates process and inserted into warehousePlatform Analytics ConsumerKB484888: How to enable debugging level logs for Platform Analytics in Strategy 2021
https://community.Strategy.com/s/article/How-to-enable-debugging-level-logs-for-Platform-Analytics-in-Strategy-2021STEPCOMPONENT RESPONSIBLE LOG0. Initial metadata object telemetry load to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*Intelligence Server (via event)KFKProducerError.log
DSSErrors.log
MetadataObjectTelemetry.log1. Statistics and metadata object updates streaming to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*
Mstr.PlatformAnalytics.Is*StatsIntelligence Server (real-time)

DSSError.log 

 

iPad 1

iPad 2

iPad 3 &
above
 
Definition Size (MB)

5

5

5

Data Size (MB)

10

25

35

Rendering (MB)

60

60

300

Max. Data Slice Size (MB)

50

50

50
CategoryCountersProcessSize(MB)RSS(MB)Strategy Server JobsTotal in-use memory (KB) in server process heapTotal cached memory (KB) in the server process heapAll other countersStrategy Server JobsAll countersCategoryCountersProcessSize(MB)RSS(MB)Strategy Server JobsTotal in-use memory (KB) in server process heapTotal cached memory (KB) in the server process heapAll other countersStrategy Server JobsAll counters2006012006 Week 12006011/2/20061/8/20062006022006 Week 22006011/9/20061/15/20062006032006 Week 32006011/16/20061/22/20062006042006 Week 42006011/23/20061/29/20062006052006 Week 52006021/30/20062/5/20062006062006 Week 62006022/6/20062/12/20062006072006 Week 72006022/13/20062/19/20062006082006 Week 82006022/20/20062/26/20062006092006 Week 92006032/27/20063/5/20062006102006 Week 102006033/6/20063/12/20062006112006 Week 112006033/13/20063/19/20062006122006 Week 122006033/20/20063/26/20062006132006 Week 132006033/27/20064/2/20062006012006 Period 11/2/20061/29/20062006022006 Period 21/30/20062/26/20062006032006 Period 32/27/20064/2/20062006042006 Period 44/3/20064/30/20062006052006 Period 55/1/20065/28/20062006062006 Period 65/29/20067/2/20060. Initial metadata object telemetry load to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*Intelligence Server (via event)COM Shard>Trace1. Statistics and metadata object updates streaming to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*
Mstr.PlatformAnalytics.Is*StatsIntelligence Server (real-time)Kernel>Statistics Trace
Kernel>Trace2. Statistics and metadata object updates process and inserted into warehousePlatform Analytics ConsumerKB484888: How to enable debugging level logs for Platform Analytics in Strategy 2021
https://community.Strategy.com/s/article/How-to-enable-debugging-level-logs-for-Platform-Analytics-in-Strategy-2021STEPCOMPONENT RESPONSIBLE LOG0. Initial metadata object telemetry load to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*Intelligence Server (via event)KFKProducerError.log
DSSErrors.log
MetadataObjectTelemetry.log1. Statistics and metadata object updates streaming to Kafka
Kafka topics:
Mstr.PlatformAnalytics.ChangeJournal*
Mstr.PlatformAnalytics.Is*StatsIntelligence Server (real-time)

KFKProducerError.log
DSSErrors.log
FailedSentOutMessages (folder) (Intelligence Server machine)
2. Statistics and metadata object updates process and inserted into warehousePlatform Analytics Consumerplatform-analytics-consumer.log
platform-analytics-consumer.err
platform-analytics-health-check.out3. Platform Analytics cube refreshed with updated dataIntelligence ServerDSSErrors.log

KFKProducerError.log
DSSErrors.log
FailedSentOutMessages (folder) (Intelligence Server machine)
2. Statistics and metadata object updates process and inserted into warehousePlatform Analytics Consumerplatform-analytics-consumer.log
platform-analytics-consumer.err
platform-analytics-health-check.out3. Platform Analytics cube refreshed with updated dataIntelligence ServerDSSErrors.log

KFKProducerError.log
DSSErrors.log
FailedSentOutMessages (folder) (Intelligence Server machine)
2. Statistics and metadata object updates process and inserted into warehousePlatform Analytics Consumerplatform-analytics-consumer.log
platform-analytics-consumer.err
platform-analytics-health-check.out3. Platform Analytics cube refreshed with updated dataIntelligence ServerDSSErrors.log

KFKProducerError.log
DSSErrors.log
FailedSentOutMessages (folder) (Intelligence Server machine)
2. Statistics and metadata object updates process and inserted into warehousePlatform Analytics Consumerplatform-analytics-consumer.log
platform-analytics-consumer.err
platform-analytics-health-check.out3. Platform Analytics cube refreshed with updated dataIntelligence ServerDSSErrors.log

KFKProducerError.log
DSSErrors.log
FailedSentOutMessages (folder) (Intelligence Server machine)
2. Statistics and metadata object updates process and inserted into warehousePlatform Analytics Consumerplatform-analytics-consumer.log
platform-analytics-consumer.err
platform-analytics-health-check.out3. Platform Analytics cube refreshed with updated dataIntelligence ServerDSSErrors.log

KFKProducerError.log
DSSErrors.log
FailedSentOutMessages (folder) (Intelligence Server machine)
2. Statistics and metadata object updates process and inserted into warehousePlatform Analytics Consumerplatform-analytics-consumer.log
platform-analytics-consumer.err
platform-analytics-health-check.out3. Platform Analytics cube refreshed with updated dataIntelligence ServerDSSErrors.log

KFKProducerError.log
DSSErrors.log
FailedSentOutMessages (folder) (Intelligence Server machine)
2. Statistics and metadata object updates process and inserted into warehousePlatform Analytics Consumerplatform-analytics-consumer.log
platform-analytics-consumer.err
platform-analytics-health-check.out3. Platform Analytics cube refreshed with updated dataIntelligence ServerDSSErrors.log


 

Further readings:

All related services up and running is the prerequisite. Refer to Knowledge Base article below to check the services: 
Troubleshooting: How to Check Platform Analytics Services
 
Kafka and Zookeeper log: 

server.log, zookeeper.out etc,. 
(zip the complete folder)
Linux:
/opt/Strategy/MessagingServices/Kafka/kafka_2.13-3.2.0/logs (/opt/Strategy/MessagingServices/Kafka/tmp/zookeeper/version-2)

Windows: 
C:\Program Files (x86)\Strategy\Messaging Services\Kafka\kafka_2.13-3.2.0\logs\kafkaC:\Program Files (x86)\Strategy\Messaging Services\Kafka\kafka_2.13-3.2.0\logs\zookeeper

Check the following topics and corresponding warehouse table:
KB442629: How to check topic data in Linux for MicroStrategy Platform Analytics 11.0 and above
KB442628: Platform Analytics Kafka Topics and mapping tables in MicroStrategy 11.0 and above
Topic location: 
C:\Program Files (x86)\Strategy\Messaging Services\tmp\kafka-logs

Sample folders named as below:

  • Mstr.PlatformAnalytics.IsSessionStats-0
  • Mstr.PlatformAnalytics.LicenseAuditorTelemetry-0
  • Mstr.PlatformAnalytics.IsReportStats-0

Configuration files:

  • Kafka:
    C:\Program Files (x86)\Strategy\Messaging Services\Kafka\kafka_2.11-0.10.1.0\config\server.properties
  • Platform Analytics Consumer:
    C:\Program Files (x86)\Strategy\Platform Analytics\conf\PAConsumerConfig.yaml

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Knowledge Article

Published:

July 21, 2021

Last Updated:

October 10, 2022