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MicroStrategy Workstation 10.10 for Windows crashes when connecting to MicroStrategy Library using SAML authentication.


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This knowledge base article describes an issue with MicroStrategy Workstation with the SAML authentication.

Troubleshooting
Strategy Workstation for Windows crashes when connecting to Strategy Library using SAML authentication but works on Strategy Workstation for Mac. 
This knowledge base article describes an issue with Strategy Workstation with the SAML authentication. 
Steps to reproduce

  1. Using Workstation, connect to an active Strategy Library environment which uses SAML authentication. 

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ka04W00000147rPQAQ_0EM44000000WURt.png

Why is this happening?
This issue is caused because the SAML IDP is using the same cookie variable "JSESSIONID" for more than one path which conflicts with what Strategy uses and hence crashing the application. 
Status
ACKNOWLEDGED   IN-PROGRESS   SOLVED   (Version: Strategy 10.11)
Next Steps
Rename the JSESSIONID cookie on the app container in which the application are hosted to avoid the name collision. 
Have other questions? Feel free to start a discussion or reach out to your Support liaison to open a case!
 


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Knowledge Article

Published:

June 25, 2018

Last Updated:

December 31, 2018