KB483774: Workstation’s application property for "Data Engine Version" is empty

Description

In Workstation 2019, the Data Engine Version in an application folder is empty. When you hover over the information icon, the following error appears:
"Failed to load available data engine versions. Please see the log file for additional details."

Steps to Reproduce

1. Open Strategy Workstation 2019.
2. Connect to your environment.
3. Select the Applications tab.
4. Right-click an application and click Properties. Notice there is no version selected for the Data Engine Version.

Log Files

When you navigate to the Workstation log file,

 C:\Users\<user_name>\AppData\Local\Strategy_Inc\log\workstation.log

2019-11-04 11:17:09.5054ERROR Failed to retrieve data engine version Workstation.Model.Exceptions.WorkstationWebException: Connection reset at Workstation.Model.Services.Infrastructures.WorkstationHttpClient.<SendWithRetryAsync>d__40.MoveNext()--- End of stack trace from previous location where exception was thrown--at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at Workstation.Model.Services.Infrastructures.WorkstationHttpClient.<SendWithRetryAsync>d__40.MoveNext()--- End of stack trace from previous location where exception was thrown--at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Workstation.ViewModel.Extensions.TaskExtensions.<AddExceptionDetails>d__8`1.MoveNext()--- End of stack trace from previous location where exception was thrown--at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Workstation.Model.Services.Rest.RestService.<GetAsyncBase>d__72`1.MoveNext()--- End of stack trace from previous location where exception was thrown--at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Workstation.Model.Services.Rest.RestAPIDataServiceActions.<GetPropertySetValues>d__61.MoveNext()--- End of stack trace from previous location where exception was thrown--at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Workstation.ViewModel.PropertiesViewModels.ProjectPropertiesViewModel.<LoadDataEngineVersions>d__70.MoveNext() --Workstation.ViewModel.PropertiesViewModels.ProjectPropertiesViewModel

Why is this happening?

This is an identified issue in Strategy 2019.

Solution

This issue is fixed in Strategy 2019 Update 2. Upgrade to Strategy 2019 Update 2 or later to take advantage of the fix.

For more information on the Data Engine Version, see Minimizing the Impact of Data Changes for Platform Release Upgrades.