KB441292: “com.microstrategy.utils.cache: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target” error appears when loading an ESRI Map visualization in MicroStrategy Web 10.11

SYMPTOM:
When loading an ESRI Map Visualization in Strategy Web 10.11, the following error may appear in the visualization area:
 

com.Strategy.utils.cache.CacheException:sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

CAUSE:
This issue is caused by the Web server not having internet access without a proxy and an interference between Strategy Web 10.11 and the ArGIS servers.
 
ACTION:
By default, the Strategy Web server communicates with the ESRI cloud to handle the token request from the client. However, it is possible to have the client authenticate directly with ESRI and bypass the web server. 
To configure client authentication:

1. In esriconfig.xml, add a clientToken attribute to the <apps> node and set it to “true 
   

   
   <apps clientToken="true"></apps>

   
   
2. Save your changes and restart the Web Server. 

The Strategy Internal Reference Number for this issue is: KB441292