EducationSoftwareStrategy.com
StrategyCommunity

Knowledge Base

Product

Community

Knowledge Base

TopicsBrowse ArticlesDeveloper Zone

Product

Download SoftwareProduct DocumentationSecurity Hub

Education

Tutorial VideosSolution GalleryEducation courses

Community

GuidelinesGrandmastersEvents
x_social-icon_white.svglinkedin_social-icon_white.svg
Strategy logoCommunity

© Strategy Inc. All Rights Reserved.

LegalTerms of UsePrivacy Policy
  1. Home
  2. Topics

KB297913: How to create a minidump from a MicroStrategy Intelligence Server crash dump file on Windows operating systems


Community Admin

• Strategy


How to create a minidump from a MicroStrategy Intelligence Server crash dump file on Windows operating systems

In some cases, when the Strategy Intelligence Server shuts down unexpectedly, the crash dump which is created on Windows can be too large to transfer over FTP in a timely manner. In these cases, the following steps can be used to create a minidump from the original which should result in a much smaller file size. 
 
1) Download and install WinDBG from MicroSoft. Only Debugging Tools for Windows 10 needs to be downloaded and that is the only option which needs to be installed.
2) Launch WinDbg(x64)
3) Goto File > Open Crash Dump and select the full Strategy Intelligence Server crash dump file.
4) In the command window, type the following:
 


.dump /mF <path to new dump>\<new dump file name>
IE:
.dump /mF C:\NewMiniDump.dmp

 
Once the MiniDump has been created, it can be sent over FTP to Strategy Technical Support in order to analyze.
 
Important Note:
Minidumps can help speed up the process of core file analysis but they will only contain stack data. In some cases it may be necessary to send over the full core file for further analysis if no determination can be made via the data in the MiniDump.


Comment

0 comments

Details

Knowledge Article

Published:

April 3, 2017

Last Updated:

April 3, 2017