KB41337: When sending an email through MicroStrategy Distribution Services or through MicroStrategy Narrowcast 9.x, the user might not receive an email in Microsoft Outlook 2007 and 2010.

SYMPTOM:
 
Users stop receiving e-mails via Strategy Narrowcast and Distribution Services 9.x when using Microsoft Outlook 2007 and 2010.
 
CAUSE:
 
Microsoft Outlook has moved the e-mail to the junk e-mail location. Microsoft Outlook is treating the e-mail as spam since the sender of the email is not from a actual user.
 
ACTION:
 
Click on the section in the Junk email folder to view the file as shown in the image below.

 
Microsoft Outlook spam / junk email filter should be altered to allow emails from Strategy Distribution Services and Narrowcast to be delivered to the user's mail inbox.