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KB439643: "Unable to complete the operation due to insufficient memory. Free up some memory and try again" error appears when attempting to import a large mstr file into MicroStrategy Desktop and Workstation


Tianfeng (Jimmy) Jiang

Quality Engineer, Principal • MicroStrategy


This knowledge base article shows issue "Unable to complete the operation due to insufficient memory. Free up some memory and try again" error appears when attempting to import a large mstr file into MicroStrategy Desktop and Workstation. This is a known issue in MicroStrategy Desktop and Workstation and is fixed in MicroStrategy 10.9 and above.

SYMPTOM:
"Unable to complete the operation due to insufficient memory. Free up some memory and try again" error appears when attempting to import a large .mstr file into Strategy Desktop and Workstation as shown below:

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Unable to complete the operation due to insufficient memory. Free up some memory and try again

CAUSE:
This is a known issue in Strategy Desktop and Workstation when using Live Connect to Strategy Intelligence Server Cubes. When importing the .mstr file, Strategy Desktop is trying to load the data in chunks which exceed the maximum limit for a single request from Intelligent Server.
ACTION:
This issue has been fixed in Strategy Desktop and Workstation 10.9 and above. As this issue occurs when using Live Connect to a Strategy Intelligence Server, an additional change is made on the Strategy Enterprise environment side. 
If you are upgrading to Strategy 11.0 or above, to pick up the fix, enable project level setting "Data Engine Version" to 11. This property can only be enabled through Workstation. For more details on enabling the setting, refer to Change Data Engine Version.
If you are upgrading to Strategy 10.9 / 10.10 / 10.11: To pick up the fix, enable the Feature Flag "Defect fixes that may impact Data, SQL, MDX, CSI" within the Web Preferences -> Project Defaults.  For more details on enabling Feature Flags refer to What are the Feature Flag options and what do they accomplish in MicroStrategy Web 10.8 and up. Starting Strategy 11.0, this Feature Flag is removed and replaced with project level setting called "Data Engine Version".
Strategy reference numbers for this technical note are KB439643 and DE58704.


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Knowledge Article

Published:

February 9, 2018

Last Updated:

November 29, 2018