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KB46146: "Error importing file: File I/O Error. Please check the permissions of the file and try again" when importing a .csv file from MicroStrategy Web 9.3.x.


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"Error importing file: File I/O Error. Please check the permissions of the file and try again" when importing a .csv file from MicroStrategy Web 9.3.x.

SYMPTOM: 
 
The following error message appears when importing a .csv file from Strategy Web 9.3.x.

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Data Import

Error importing file: File I/O Error. Please check the permissions of the file and try again.

 
NOTE: 
Even after granting full control to the Everyone operating system group, the same issue still occurs. 
 
 
CAUSE:
The file is actually a .txt file which was renamed and had its extension changed manually by an user from .txt to .csv, causing a problem to read the file and incorrectly identified by Strategy as a permissions issue. As soon as the referred .csv file was recreated properly, this issue no longer occurs.
 
 
ACTION:
Verify whether the file is a native .csv generated using an appropriate software such as Microsoft Excel.
 
 
 
 


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Knowledge Article

Published:

June 24, 2017

Last Updated:

June 24, 2017