KB484083: "Error importing following files" error when logging in to MicroStrategy Linux Intelligence Server with integrated Kerberos authentication

Software Engineer, Principal • MicroStrategy

This article describes the error occurred when logging in to a MicroStrategy Linux Intelligence Server with integrated Kerberos authentication and importing files from disk or URL.

Descriprion

When logging in to a Strategy Linux Intelligence Server with integrated Kerberos authentication and importing files from disk or URL, you may receive the following error:
Error importing following files. Please check the files or delete them.
Invalid pointer

Why is this happening?

This error is occurring due to the expiration of the ticket cache for Linux Intelligence Server.
Generally, you do not need to use

kinit

on the Intelligence Server to generate the cache file, because the Intelligence Server auto generates the cache file if it does not exist.
However, If the Kerberos constrained delegate feature is enabled, and no 'KRB5_CLIENT_KTNAME' environment variable is set, then the Intelligence Server cannot generate the ticket cache automatically. In this case, even if you perform

kinit

manually, the ticket cache will not be auto renewed by the Intelligence Server. You would still experience the issue after the ticket expires.

Solution

There are two workarounds to address this issue:

Workaround

Create the 'KRB5_CLIENT_KTNAME' environment variable and and set the value to the correct keytab file. This environment variable is important to the KCD feature. For details, see KB440503 .
Restart the Intelligence Server.
If your Intelligence Server can NOT be restarted, create the scheduled scripts to refresh the ticket cache periodically. The following is a sample command:
```
 kinit -kt /etc/krb5.keytab
```

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Knowledge Article

Published:

February 28, 2020

Last Updated:

February 28, 2020