How to Deploy Website Analytics Applications With Google Analytics Data

Technical Support Intern • Strategy

Google Analytics offers compelling capabilities to measure website, app, digital, and offline data to gain customer insights. If you have a website or an internal portal of assets, you can get even more value from this data by using MicroStrategy to track traffic and understand usage patterns.

Troubleshooting
When trying to access projects in Desktop 10.10, users are unable to connect and yield error: "There is no trust token for this web server. Please contact administrator"
Within Strategy Desktop 10.10, some of our users are unable to connect to projects after successfully connecting to Strategy Desktop. The users receive the error, “Sorry there was an error while returning some of the results for this request. There is no trust token for this web server. Please contact the administrator." View the image below to see the error that the connection yields.

Steps to reproduce

Go to Strategy Workstation.
Go to the Applications option on the left-hand side (pane).
Note that you will receive the error message before connecting.

Why is this happening?
A possible cause for this error message is the use of asymmetric clustering on the intelligence server nodes. Asymmetric clustering is not supported by Strategy Library in versions 10.10 and earlier, as discussed in the following documentation:https://community.strategy.com/article/New-in-MicroStrategy-Library-10-11-Support-of-asymmetric-Intelligence-Server-clusters?language=en_US.
Status
ACKNOWLEDGED IN-PROGRESS SOLVED (Version: Strategy 10.11)
Next Steps
Upgrade to 10.11 to take advantage of the fix.

Have other questions? Feel free to start a discussion or reach out to your Support liaison to open a case!

Want to upgrade to Strategy 2019? Visit the Strategy website!

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Knowledge Article

Published:

June 2, 2017

Last Updated:

June 2, 2017