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KB482999: Custom fonts do not display for graphs in MicroStrategy Web 2019 and above

Mengran (Molly) Wang

Senior Cloud Support Engineer III • MicroStrategy

Following KB37127 KB235107, custom fonts can be displayed successfully in grid; however font cannot be rendered successfully in graph. User will need to install the font in iserver machine to make the font render in graph

STEPS TO REPRODUCE:
1. Follow KB37127: Adding Fonts to the Font Dropdown Menu using MicroStrategy Web SDK 9.4.x-10.x. and KB235107: How to Embed a Custom Font Without Having to Install it on the Client Machines using MicroStrategy Web SDK 9.4.x-10.x to add custom font Annabel Antique Script
2. Create a simple document containing a simple grid
3. Apply custom font to the grid in document ----see the custom font shows in grid

ka04W000001Is4HQAS_0EM44000000geUJ.jpeg

4. Change grid to graph. In editable mode, format graph to make the all text use custom font.---Not taking effect
5. Install custom font in Iserver machine. See the font is now affecting.

ka04W000001Is4HQAS_0EM44000000geUT.jpeg

KB482999

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Knowledge Article

Published:

March 27, 2019

Last Updated:

March 27, 2019