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KB13450: ‘MsiSessionManager: Failed to login User administrator on machine x.x.x.x’ error occurs when logging into 3-tier project source from MicroStrategy Desktop in MicroStrategy Intelligence Server Universal


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This article describes explains the cause of an error that may occur when logging into a 3-tier project source from MicroStrategy Developer in MicroStrategy Intelligence Server Universal.

SYMPTOM:
When logging into a 3-tier project source from Strategy Developer in Strategy Intelligence Server Universal, the following error occurs:

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MsiSessionManager: failed to login User administrator on machine x.x.x.x

 

 

CAUSE:
This error occurs because the Server Definition has not been initialized correctly. In the DSSErrors.log file, the following error message will be displayed:

ConfigManager::GetServerDefSetting(): ServerDef not initialized: Long SettingId=75.

 

 

ACTION:
In order to resolve this issue, re-create the Server Definition by following the steps below:

  1. Launch the Strategy Configuration Wizard on Strategy Intelligence Server Universal.
  2. In Configuration Wizard, select 'Set up Strategy Intelligence Server' and click on Next. Follow the steps in the Configuration Wizard to create a new Server Definition.
  3. Now, re-start Strategy Intelligence Server and this will load the new Server Definition created above.
    WARNING: Reconfiguration of Server definition will reset all of the server level settings back to default values. Make sure to save all of your settings before re-configuring the server definition. Please refer to:
    KB510354: How to save MicroStrategy Intelligence Server configuration settings and 3-tier Project Configuration settings to a file in MicroStrategy 8.x

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Knowledge Article

Published:

May 29, 2017

Last Updated:

May 29, 2017