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KB19389: ‘Error in login.You cannot login as Windows User.’ error occurs when logging into MicroStrategy Web.

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• Strategy

This article describes one of the possible causes to encounter the error message "Error in login.You cannot login as Windows User. Please ask the MicroStrategy Server Administrator to link this Windows User account to a MicroStrategy Server User or ask them to set the Web Server properly".

SYMPTOM:
 
When attempting to log in to a project in Strategy Web 9.x, the user receives the following error:
 

ka04W00000148H6QAI_0EM440000002OWt.png

 
'Error in login.You cannot login as Windows User. Please ask the Strategy Server Administrator to link this Windows User account to a Strategy Server User or ask them to set the Web Server properly' error occurs when logging into Strategy Web 10.x.
The user has Windows authentication enabled and is set to default authentication.
 
CAUSE:
 
One of the probable causes for this issue is enabling Anonymous access along with Integrated Windows authentication on the IIS application server.
IIS 6:

ka04W00000148H6QAI_0EM4400000028W7.jpeg

IIS 7:

ka04W00000148H6QAI_0EM440000002OWo.png

ACTION:
 
To correct the issue uncheck/disable Anonymous access on the Strategy virtual directory and reset IIS.
 
For Microsoft IIS 7.x and above, refer to KB205622: How to setup Windows Authentication with Microsoft IIS 7.x for MicroStrategy Web, Mobile or Office 9.x
 

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Knowledge Article

Published:

June 7, 2017

Last Updated:

June 7, 2017