SYMPTOM:
When accessing Strategy Web users receive the following error message:
java.lang.OutOfMemoryError: Java heap space
Strategy.Web.BridgeInf.AbstractWebBridge.HandleBridgedMethodException(BridgedMethodException bme, SystemServices sysSvcs) +173 Strategy.Web.BridgeInf.AbstractWebBridge.CallVoidMethod(Int32 classNdx, Int32 methodNdx, IList lstArgs, SystemServices sysSvcs) +98 Strategy.Web.Controller.AppController.InitializeApp(IContainerServices cs) +127 Strategy.MSTRControls.MSTRWebApplication.InitializeController(String sServletName, String sWebXMLFile, String sAppContextName, String sControllerClassName, String sControllerName, String sBasePath, String sApplicationPath, String sRequestServerName) +538 Strategy.MSTRControls.MSTRWebApplication.InitializeAllControllers() +355 Strategy.GlobalApp.Application_BeginRequest(Object sender, EventArgs e) +67 System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92 System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64
CAUSE:
The Maximum Heap Size memory is big enough to start the Java Virtual Machine but not enough to complete the request.
ACTION:
Increase the Maximum Heap Size parameter to allow the JVM to fulfill the request
Refer to the KB30885 to find instructions on how to perform this action.
KB30885: How to increase the Java Virtual Machine Heap size for MicroStrategy Web running on 64 bit Windows.
Third Party Software Installation WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.
