KB300813: In MicroStrategy 10.x When a Visual Insight Dashboard containing an ESRI Map is exported to pdf the map markers are not exported.

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
SYMPTOM: 
In Strategy 10.x When a user exports a Visual Insight Dashboard to PDF, the map markers are not exported along the map.
Web View:

Export to PDF View:

STEPS TO REPRODUCE:

1. Create a visual insight dashboard with data that contains a geo attribute
2. Change the visualization to an ESRI map
3. plot the geo attribute
4. Notice the markers show up on the map.
5. Export the visualization to a pdf and notice the map markers do not show up. 

CAUSE:
This is an identified defect in Strategy Web 10.x
 
ACTION:
This issue has been addressed in Strategy 10.6. Upgrade to this version to take advantage of this fix.
Related KB article: KB440764: Map markers are exported to PDF only if they have integer coordinates in Dossier 10.9
Article Reference Number: 300813