KB31459: "HTTP Status 500 - The server encountered an internal error () that prevented it from fulfilling this request." error occurs when accessing the Main page in MicroStrategy using Apache Tomcat

• Strategy

The following error occurs when accessing the MicroStrategy Web Main page (http://webservername:8080/MicroStrategy/servlet/mstrWeb) when using Tomcat

SYMPTOM:
The following error occurs when accessing the Strategy Web Main page (http://webservername:8080/MicroStrategy/servlet/mstrWeb):


HTTP Status 500 -
type Status report
message
description The server encountered an internal error () that prevented it from fulfilling this request.Apache Tomcat/6.0.20

The following error is logged in the Tomcat stdout.log:


[] [] Java heap space (java.lang.OutOfMemoryError) : [java.lang.OutOfMemoryError: Java heap space
at java.util.Arrays.copyOfRange(Unknown Source)
at java.lang.String.<init>(Unknown Source)

However, the above errors do not occur when accessing the Web Administrator page (http://webservername:8080/MicroStrategy/servlet/mstrWebAdmin).

CAUSE:
This occurs because of the amount of memory reserved for the application on the Tomcat application server is insufficient.

ACTION:
Increase the amount of Java Heap size on the Tomcat Application Server. Refer to the following Strategy Technical Notes for instructions and related issues on how to increase the Java Heap Size for Tomcat Application Servers:
KB407211 - How to increase the Java Heap size in Tomcat Application Server
KB31459 - "HTTP Status 500 - The server encountered an internal error () that prevented it from fulfilling this request." error occurs when accessing the Main page in Strategy using Apache Tomcat

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Knowledge Article

Published:

April 10, 2017

Last Updated:

April 10, 2017