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KB36160: "[Web SDK BridgeBase][Error] [CRegKeyReader::QueryValueInfo] [Win32 Error][Code: 0x8004403c] 0x2: The system cannot find the file specified." error logged when performance issue found with MicroStrategy Web


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This KB article discusses an error that can be faced during times of performance degradation.

SYMPTOM:
Web users notice significant performance degradation. The following error message can be found in JVMMessages.log file:


0x2: The system cannot find the file specified.

 
CAUSE:
There may be several different reasons for this behavior, but one of the common causes is that XML-API logger is enabled. Although it is often useful to enable this trace to troubleshoot some issues, it is not recommended to leave this on most of the time, because it is resource intensive. Please also refer to: KB9836: How is the Web XML API log enabled in MicroStrategy Web
 
ACTION:
Disable XML-API logger.


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Knowledge Article

Published:

August 22, 2017

Last Updated:

August 22, 2017