KB36736: "Could not read from remote address: [machine name/ip] : [port number] Read timed out" error message appears when adding a Health Agent machine to a Master Health Agent in MicroStrategy Health Center Console

SYMPTOM

When the user adds a Health Agent to a Master Health Agent in the Health Center console, sometimes, the following error occurs:
 

Sample Code/Error
Could not read from remote address: :
Read timed out
 
This issue happens occasionally.
 

CAUSE

This root cause of this issue is still under investigation by Strategy Technical Support.
  
WORKAROUND:
 
Please follow steps below to resolve the issue:

1. Restart the Master Health Agent process:
    
   For Windows, please use Services manager to restart the Master Health Agent service.
   For UNIX/Linux, please follow the technical note:
   KB36418: How to terminate the Master Health Agent or Health Agent process in UNIX/Linux or Windows.
    
   To start the Master Health Agent as an application, please follow the technical note:
   KB33417: How to run Master Health Agent or Health Agent as an application on UNIX/Linux operating systems in MicroStrategy Health Center 9.x and 10.x
    
   To start the Master Health Agent as a daemon, please use Health Center Configuration wizard to reconfigure Master Health Agent again.
    
   
2. Restart the Health Agent process:
    
    
   For Windows, please use Services manager to restart the Health Agent service.
   For UNIX/Linux, please follow the technical note:
   KB36418: How to terminate the Master Health Agent or Health Agent process in UNIX/Linux or Windows.
    
   To start the Health Agent as an application, please follow the technical note:
   KB33417: How to run Master Health Agent or Health Agent as an application on UNIX/Linux operating systems in MicroStrategy Health Center 9.x and 10.x
    
   To start Health Agent as a daemon, please use the Health Center Configuration wizard to reconfigure the Health Agent again.
    
    
    
   
3. Re-add the Health Agent to Master Health Agent.