Step 1: In order to obtain the crash logs for an Android device it is necessary to download the Android SDK which will trigger the DDMS monitor. Refer to KB39040: How to install Android SDK tool to trigger Dalvik Debug Monitor Server (DDMS) monitor in MicroStrategy Mobile 9.2.1m. for how to install Android SDK on your machine for enabling DDMS monitor.
Step 2: Once you have the Android SDK installed and DDMS monitor up, you can see the device connected in the DDMS tool.
EXAMPLE:
Step 3: The DDMS tool logs every activity taking place in the Android device, so make sure you run the Strategy Mobile App in the android device connected in order for the tool to log the error.
Step 4: Log can be saved depending on the criteria of the issue. It will be good to save the verbose as well as the error log separately and send it to Strategy Technical Support for troubleshooting.
