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KB426321: Subscriptions based on time schedule are not triggered in Distribution Service 10.x.


Yating (Tiffanie) Zhai

Senior Cloud Support Engineer III • MicroStrategy


The subscriptions based on time schedule are sometimes not riggered, while those subscriptions based on event schedule are working fine.

SYMPTOM:
In Strategy Distribution Service 10.x, the subscriptions based on time schedule are not riggered, while those subscriptions based on event schedule are working fine.
REPRODUCE STEPS:
1. For example, the current time is 6:00AM. Create a time based schedule which is to be triggered at 6:05AM.
2. Create a subscription based on any report using above time schedule.
3. Wait until 6:05AM, the subscription is not triggered. 
CAUSE:
In current design, Strategy Intelligence Server will check the schedule changes every 10 minutes, so the time based schedule will not work right now after created, it will work about 10 minutes later. 
ACTION:
Use the time based schedule after it has been recognized by the Intelligence Server, which is 10 minutes later after created.


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Knowledge Article

Published:

January 19, 2018

Last Updated:

January 19, 2018