To enable Strategy SAML log for troubleshooting SAML authentication issues in Strategy JSP Web and Mobile 10.6 - 11.0, use the steps below:
1. Copy the log4j.properties file from WEB-INF/classes/resources/SAML/stage to WEB-INF/classes.
2. Open the log4j.properties file under WEB-INF/classes, and configure log4j.appender.SAMLAppender.File to an absolute path with forward slash, e.g.
log4j.appender.SAMLAppender.File=C:/samlLOG/test.log
The log file will be generated under the path defined in the log4j.appender.SAMLAppender.File parameter.
3. Generally, it is recommended to configure log4j.logger.PROTOCOL_MESSAGE to DEBUG and leave all the other loggers as default. Depending on the specific issue, different loggers could be configured.
log4j.logger.PROTOCOL_MESSAGE=DEBUG
4. The changes will take effect after the web server is restarted.
For steps to enable Strategy SAML log for troubleshooting SAML authentication issues in Strategy JSP Web and Mobile 2019 and above, see
KB484012.
