KB441511: Data Load fails due to "[MAEntMgr][ERROR] Unable to connect to Intelligence Server: (Login failure.)" with MicroStrategy Enterprise Manager 10.x

Senior Cloud Support Engineer III • MicroStrategy

This article explains one of typical cause of the error, "[THR:RMI TCP Connection(1606)-192.168.100.193][MAEntMgr][ERROR] Unable to connect to Intelligence Server: (Login failure.)" when data load is found unsuccessful with MicroStrategy Enterprise Manager Data Loader 10.x and suggests a resolution.

SYMPTOM
Strategy Data Loader services is unable to complete load fact and look up records due to the failure found in the log file as shown below:


[THR:RMI TCP Connection(1606)-192.168.100.193][MAEntMgr][ERROR] Unable to connect to Intelligence Server: (Login failure.)

Note: This type of log file is not enabled by default but can be enabled using the Diagnostics Configuration Tool > Kernel > EM Migration Trace.

A similar error message can also be found in MAEntMgr.xml file.
CAUSE
TCP/IP connection is timed out while Enterprise Manager Data Loader service is running.
ACTION
1. Clean up failed data load records in Enterprise Manager tables per How Do I Speed Up My Technical Support Ticket Resolution? (Part 2) **Check "Enterprise Manager 10.x > Data Load Issue > 2. Check for any failed data loads by running...
2. Restart Enterprise Manager Data Loader service.

For more information about the similar issue with different resolutions, refer to:
KB435922: How to troubleshoot issues with Strategy Enterprise Manager Data Loader Service
KB41412: "Unable to connect to Intelligence Server: Incorrect server name." error found when a scheduled data load failed with Strategy Enterprise Manager Data Loader 10.x
KB441511

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Knowledge Article

Published:

August 13, 2018

Last Updated:

June 29, 2022